3 /5 Kody Mintz: Ive been getting cleanings at Family Smiles of Commerce without incident for years paying $0. I received a bill for $251.00 for the cleaning I had in July last year after my insurance had already paid $159.00. After many phone calls to Gabriel, I was told the new dentist which took over this practice last March was not in network. Family Smiles of Commerce has both explanation of benefits from January and July last year. A second x-ray was taken for the year on my first visit and my insurance has always only paid for one. It has taken several phone calls to finally be told today that I will have to pay the additional $166.00 totaling a charge of $325.00 for cleaning and Gabriel will let me know at a later date if I will have to pay the $85.00 for the second x-ray my insurance has never paid for. I wish I had been informed of the change in ownership and the astronomical expense and headache before receiving services. My experience has been unprofessional. I work full time and go to school full time. I stopped by today and left my information to receive my panoramic view for my new dentist and received no phone call back once again.
Edit: Dr. Kim himself called and apologized to me sincerely for the miscommunication and did adjust my balance to 0. An email was sent the next day containing my records. I very much appreciated it. Thank you for your attention in this matter.
