Elements Salon - Canton (GA)

1 /5 Isadora Rivera: BAD experience. Will never be back. LUCETTE WAS THE WORST. June 2023 I scheduled my appointment with Adrienne. She was very respectful, she was pleasant but she did not do a good job, she didnt cover my roots as I repeatedly (+4×) requested, left stains in my face from the color, did not add face framing as requested, and color was not at all as I requested it. She was nice and was willing to see me again another time as she said: "We need to close the owner does not allow for us to work after 7pm, is late". When I returned, while I was communicating with Adrienne how to fix my hair, Lucette, stepped in with opinions, nobody asked her, she was not the owner, she was Not was hairstylist, she was SO RUDE, she was rushing me. Something she said: "You keep looking at your hair and is 7:10!" I was clear and I said I was only going to speak with Adrienne, Lucette kept mentioning about time wasted. This was the worst experience ever at a hair salon! I had enough that night, I requested my money back. Adrianne, and the receptionist, were able to speak with the owner, and asked me to give them a chance to meet with the owner another day, I accepted. When returned the owner was serious, my impression was that she was not happy with me, body language was: "ok say what you need to say lets be done". Her husband also enter the room, I felt that he was a little more willing to help, and thrive to have a good understanding. They did apologize for Lucettas awful attitude but he said that he believed Lucettas intentions were good, that she wanted to help. NO! I do not believe that, no excuse to treat people like this. Owner also mentioned that they have stayed late before in order to finish their work, and that they "never" told the employees to close by a certain time. I was willing that the owner would fix my hair, or Adrianne but under the owners supervision, but the owner said she did not have any time, but I guessed her intentions were to just give me my money back so I can leave. Owners didnt even offer anything special for this issue. So I decided to take my money back, as I was leaving I requested the owner to removed my face stains, with a not so pleasant attitude she vaguely tried with no success, she said she did not see any stains. I left so dissatisfied, so frustrated, but...lesson learned. People deserve to be treated with Dignity, and Respect. If I was the owner, I would myself take the time to fix the customer problem, and offer something special like: next haircut for free, or a free deep conditioning treatment. Not returning for sure.

5 /5 Nora Monahan: Today, 6/7/24, I had the pleasure of having Adrienne cut & style my hair. She did an amazing job. First she took the time to really listen to my requests. She was polite, professional and efficient. I brought in past pics of my haircuts - not a models photo - me. The last time I did that for a stylist they didnt listen at all and it was terrible. My hair has a mind of its own but when cut proper it is relatively easy to handle. Adrienne concentrated and delivered a great cut. She then worked to style it and tweaked some of the wild attitude my hair can have. The salon is very nice, booking process convenient, and I was thrilled with Adrienne. Thank you for an outstanding experience.

5 /5 MaryBeth Shoffstall: I am a fairly new customer to Element Salon. I needed a new salon that was professional but affordable. This has absolutely fit the bill! Brooke is my stylist and she has worked with me and done exact what I asked for, both with with cut and color! She is very attentive and focused. I am happy to have found her! Everyone there seems to do a great job for a reasonable price! And we ALL appreciate that!

5 /5 Sandy Kidd: Kim & staff are awesome!! Love being able to get my hair cut, colored, washed and styled by one person. The hot towel wrap at end of shampoo and hand lotion rub is a very nice touch ... and the wash sink is super comfortable too!!

5 /5 Tori Arnold: I visited Elements once before and had a decent experience, so I thought Id come back. I tend to go a very long time between cuts, mostly because of forgetting to schedule. (I wear my hair back a lot for my work, so cuts tend to go further and further to the end of the to-do list). In desperation, I called a week ago to basically get an appointment available today and was accommodated (something I wasnt anticipating at all). I typically dread get cuts until I find someone who Im really comfortable with and like their style as well. Im not a huge fan of small talk to begin with, and I typically am not very great at describing what Im thinking when it comes to hair and it is usually so grown out its hard to tell from before. Today, I met Rachel for the first time, and its been YEARS since I felt so comfortable talking with someone I just met. It was like catching up with an old friend - which is rare for me to say! She nailed what I was looking for on multiple fronts without doing anything too drastic (which is what Im usually afraid of). Not only did she have me leaving feel confident (and not like I had to tie my hair back). My husband immediately gave me a compliment along with several friends! As long as Rachel is there, Ill be back!