1 /5 Southernlady: I have been to this salon on several occasions for highlights. Alyssa used to do my hair and she was so good but she’s no longer there. Today I had a 12:30 appointment for partial highlights with a young girl named Diana. She brushed my hair out and went to mix up the bleach. Every time Alyssa did my hair whether it be a partial or full highlight, she foiled my hair in sections and neat rows. This girl today I could tell wasn’t that experienced. She used a board to place a strand of hair on and then brushed the bleach on. She would fold the foil but when it came time to fold it on each side, she did one side and left the other side loose. I looked like I had scrap metal in my hair. I discussed with her that Alyssa used a toner on me but that I couldn’t use any type of purple shampoo or purple toners because they grab my hair and make it turn gray looking. She said well we can wait until I wash it out and see how you like it without a toner. Well…when she shampooed and conditioned it, I went back over to her chair and as she towel dried it, I couldn’t tell that I had many highlights at all. It looked dull and just a beige color blonde. I had told her when I first sat in her chair that I like my hair to be a bright blonde. So Diana goes over to the older reddish blonde hair lady and asks what kind of toner does she need. I heard them over there whispering about this. Why do you need to whisper behind a client’s back? I don’t know if she’s the owner or not but I heard her tell Diana oh so and so would know more what toner to tell you to use. If this was the owner, she should have come over and talked to me about what I wanted instead of whispering. So as Diana starts putting a toner on my hair, the front door opens and a lady walked in. She spoke to the same older lady with reddish blonde hair and said that her neighbor comes to this salon and recommended she stop in and ask about what to do with her hair. She was telling the older lady that she went to Jill Craven salon and they were texturizing her hair and she didn’t like what they had done. She told that salon she wasn’t coming back. She then told this older lady that she had been to other salons and they just didn’t do what she liked. The stylist then said, “yeah you need to let your hair grow out.” So the lady thanked her and left. Now keep in mind this could have been a prospective client for this stylist. So after she left another customer came in and she had an appointment with the older reddish blonde stylist (who I guess is the owner). So she starts talking to her all about the lady that came in asking advice about her hair. She starts telling her, “yeah she said she went to Jill Craven salon and nobody else made her happy doing her hair.” “And I knew I couldn’t make her happy either and I told her just let your hair grow out.” Well I’ve got news for you, if this stylist is talking about something like this to a customer, I bet she talks about all her customers when they leave! I bet she got with the young girl Diana that did my hair today and talked about me when I left. If a client isn’t happy with their hair, it’s not a crime to speak up and say something. The client is the one paying for a service. I just found this stylist’s behavior unprofessional, crass and totally unacceptable. And Diana didn’t even raise the foot rest while shampooing my hair. But I didn’t dare say anything. That’s a nice thing to have while your shampooing a client’s hair is to put their feet up when they are leaning back towards the shampoo bowl. But I was never even asked if I would like my feet up. So when I checked out, paid my bill, Diana didn’t even ask if I would like to book another appointment. I don’t think she wanted to do my hair again. Most hairdressers ask if you would like to get on their schedule and book your next appointment.
UPDATE: the owner’s response did nothing to address the “cattiness” of the lady whispering behind my back and gossiping about clients. That is just downright rude! Every salon I would hope provides continuing education on an ongoing basis.
