Clarkson Family Dentistry - Gainesville (GA)

1 /5 David Williams: Very poor customer service. I must plan for my appointments way in advance to schedule work so I can make my appointment. I go in for my appointment and they have no clue that I had an appointment. You would think they would make time for my appointment since they screwed up, especially since I even showed them proof of my appointment, but no I was told they do not have time. I understand mistakes are made, but there was no effort on their part to correct it and provide good customer service. Would never recommend this hole in the wall place to anyone!!!!

5 /5 Kara Towe: I couldn’t say enough great things about everyone at Clarkson Dentistry! I’ve been going there for years and drive an hour just to see them because no one else compares to the care that they give you, it truly feels like family.

1 /5 Clifton Forrester: Be ware of their billing practices. Billed for services more than six months ago. When we were in there for cleaning they didn’t even mention that they no longer accepted our insurance. But then sent a $400 bill for more than six months before the last cleaning visit. They claimed they had billing issues but would give no relief on the bill, even though it was their issue, not ours.

1 /5 Grayson Anthony: Clarkson family dentistry is a total scam to say the least. I’ve been to many dentists and we tried this one out as our insurance made us change and our dentist retired. All the employees could do was 1 tell us insurance is the worst thing ever and they hate accepting it. Then 2 they made fun our previous constantly which was a sham to the entire industry. The other thing was they required a deductible even though my insurance was “in network” according to them. Well turns out Clarkson got it wrong, they were not in network but my insurance ended up covering it all. However, Clarkson has yet to still mail me a check for the remaining $8 which seems kind of crazy over $8. The worst of all was they gave me an estimate for 4 cavities that were there. I went to another dentist and they received my X-rays from Clarkson and the new dentist couldn’t even believe they told me I had cavities that needed to be fixed. This place is 100% a money grab and not even close to an actual dentist. Stay very far away, I should’ve known from the beginning with these folks.

1 /5 John Whitmire: I dont recommend this office; I had a cleaning done in 2023 and they have failed to send the insurance the requested documentation to get the claim paid. The insurance company has emailed them and sent them a letter with the documentation needed and yet the office uses a 3rd party billing agency, and they have failed to send insurance the requested information. I get a bill in the mail for $147 owed, which is not going to be paid due to office failing to send the requested information. The billing and front office staff are no educated very well on how an office should run and how billing works.