1 /5 Marjorie Chasteen: I brought my 4-year-old daughter in for a routine cleaning. She had no cavities, no pain, and was completely calm. However, the staff made me feel pressured into agreeing to an X-ray that I didn’t believe was necessary. When I politely declined, the hygienist seemed upset and cold toward us. The dentist briefly came in, confirmed everything looked fine, applied something to her teeth, and left without discussing anything — including the “slight gingivitis” they later documented on a paper without explanation.
Then the receptionist made me sign a form saying I refused the X-ray, which felt more like a liability move than real communication. As a parent, I expect respectful treatment and clear, honest conversations — not guilt or pressure.
We will not be returning. I’m looking for a dental office that values transparency, supports parents, and puts children’s comfort and health first — not just routine policies or paperwork.