Tender Touch Dentistry - Calhoun Megan Hall: If I could give zero stars, I would. I have never in my life experienced what I did with the front office staff here. After waiting for months for my daughters appointments, they called and removed one of my daughters appts the day before claiming “an insurance issue and that she had been seen somewhere else in October”. This was completely false as this is the ONLY dentist office we use due to insurance restrictions and only being able to get in to be seen at this office. I informed her that she he never been seen anywhere else and she replied it wasn’t her problem and to take that up with insurance. I reluctantly agreed to move her appt to May but kept my 2 years olds visit for today since it would be her very first visit ever since she is only 2. This office is 45 mins away from where we live, so I called first thing upon opening to move her visit to May as well because it didn’t make sense to make 2 separate trips that take me almost 2 hours each. The receptionist said that this was not possible because they wouldn’t be accepting new patients until July and if I cancelled today, she couldn’t be seen til then. I made the appts MONTHS in advance mind you. I asked to speak with a supervisor because she was so rude and making me uncomfortable and she informed me she was the only one in office (mind you they open at 9:00 AM so I know there are others in office). The phone was hung up with no resolution. I called back to let her know I would go ahead and head that way for my 2 year olds appt since this was her first visit, we have already waited months to be seen and she didn’t need to wait till July to be seen. When she answered again, she said that was my decision and the phone was hung up. I was then called back by a SEPARATE employee that claimed they would not be seeing us. When I asked why, he claimed he was sitting there the whole time and I was the issue. Mind you, she told me no one else was in office for me to speak to when I told her I was uncomfortable speaking to her and asked to speak to a supervisor. I then informed him she made that statement and he replied he only heard the second phone call of me saying I was bringing her so not to have to wait till July. So they both were lying also…. Perfect. He claims he has worked with her for many years and she has never been rude… Our very first visit to this office, she got into an argument with a patient while I was sitting in the waiting area so I know this wasn’t true. He then informed me they would be removing our visits and their office wasn’t a good fit for my family. This is the only thing he was correct about! If you are looking for a warm and welcoming place that truly care for your children, then this isn’t the place for you. I minded my business the first visit when I witnessed the front desk personnel arguing (really a screaming match) with a patients parent but decided to move forward with the visit due to my children needing to be seen and us waiting on the previous appts for months. I wish I would have paid attention then and sought another dentist office right away. So if you are looking for a hole in the wall, TEMU version of a dentist office and staff, that care nothing about your children or you… then this is the place for you!! Never in my life have I ever experienced anything like this nor have I ever written a complaint. I will be sure to let any and everyone know, DO NOT GO HERE!!!!!
