1 /5 Lauren Decoster: They are shady here. My first experience involved a faulty nozzle on some foam I’d purchased. I had my receipt so I returned to Fayetteville 2 days later (25 minutes from home) to exchange it. I was well within the policy timeframe printed on the receipt to return/exchange. I arrived when they opened, explained the situation, showed my original and grabbed a new one. The young girl acted confused and called for the older woman to come. They looked at me like I was trying to steal it. I explained the situation again and she took the product I brought back and aggressively pumped it, and it some foam came out. Undeterred, I said I’d still rather exchange since I don’t want to deal with it not working again when I returned home. Mind you, I didn’t ask for my money back - just a new, working pump on the foam, reminding her of their printed return policy. She started ARGUING with me and refused to do the exchange! I didn’t come back for a year.
Now, in a hurry, I returned to Beauty World thinking I’d try again. This time I only came for lash glue. Even though it’s only $5 or $6, they have it locked up in a case so I had to ask for assistance. The woman handed me one with packaging that was taped on the side. I didn’t think much of it. But once again, to my surprise, I get home and it’s completely empty! It was dried out and the brush was stiff. The fact that they locked it back up to resell it blows my mind. I didn’t bother trying to exchange because they’d definitely treat me like a criminal. Again.
It is inconvenient for me to go to other beauty supplies when I’m in the area, but the others aren’t shady. Go where you’re valued.
