2 /5 Antonio Ezell: They normally do a spectacular job. However, this time they did not. When I called to inform them. They told me to come and get it fixed no problem. When I got there, they said they would not fix it and whoever I spoke to doesn’t know what they are talking about or misunderstood me. However, 2 of my nails were correct so I had those to compare to the ones that were not correct and yet they still refuse to fix them stating that my nails “grew out” when I called as soon as they were opened the next business day.
My normal nail tech was very rude and lied not only to me but also her coworker. She started to do something to “fix” my nails and then walked off when she got upset and then I asked for her to come and back finish what she started and she said that she never started anything. Her coworker looked at my pinky and saw that clearly it was fresh wet paint because it was all over the side of my finger. She wiped my finger off and said “see, nothing.” The picture is after she “fixed” them and they are more wide, thick, and paint is messed up so I have to go home and fix them myself.
I have been going here for YEARS and have never encountered a problem as such. I find it very unprofessional for someone to tell you something over the phone and you get in person and it’s a completely different story. A refusal of service.. a refusal to right their wrong.
If I do decide to return, I will NOT be using her for my nails. She does great eyebrows, but this was too unprofessional for me to allow half work to be done on my nails. Very disappointed.