Mary Galbreath Went to Grease Monkey for an oil change and I was pleasantly surprised by the efficiency of the service. The staff were knowledgeable and courteous, and addressed all of my questions and concerns. I recommend dropping in for your oil service needs. If youre military (active or veteran), they offer a very generous 25% off!
5 /5
Sharjeel Mughal Ive been going to Grease Monkey for a while now, first in Midtown and then to the Fayetteville location after moving here, but after my most recent visit, I won’t be returning.
Everything started off normally. I presented the usual $20 off coupon that Grease Monkey emails out, and the tech kindly said they’d take $30 off instead. Great! I even got handed a "free gift", of a fuel cleaner, before being told my total was $125. That immediately felt off, since I’ve never paid more than $80 here, even with 7 quarts of oil.
I stepped outside and compared my previous invoices. That’s when I noticed they charged me $25 twice, once for the so-called "free" fuel cleaner and another time for an oil cleaner I didn’t ask for or approve. I went back to bring it up and to their credit, they refunded the extra charges.
That should’ve been the end of it, until the manager/owner told me I’ve been using expired coupons and “knew what I was doing.” Excuse me? These are coupons that Grease Monkey emails me directly. I’ve never been told they were invalid, let alone accused of intentionally misusing them.
Being rushed out of the bay, charged for things I didn’t authorize, and then being berated when pointing it out? That’s not just poor customer service, it’s shady. If you visit this location, be extremely cautious and triple-check your invoice for any mysterious add-ons or “free gifts” that somehow end up costing you.
1 /5