2 /5 Brittni S: I came in for a pick up order and it was very busy in the lobby so I could barely see the front desk. I’ve never been here before so I wasn’t sure where to pick my food up. When the crowd dispersed a little, to my horror, my food was sitting on a table in the lobby in a greasy looking togo container, not bagged up or anything…with people crowded around it. I’ve never picked up a togo order like that ever. I was thrown off and didn’t know what I was supposed to do so I picked it up and looked around for someone to ask for a bag at the very least. Then I saw the bags hung up on the wall to the side of the table. I then asked one of the hostesses a question about my food and she asked me did I check out yet. I told her I ordered and paid online. She said I have to go to the desk and check out with someone and go over my order and sign my receipt before I can leave. I told her I’ve never been here before or ever picked up food like this so I didn’t know. I went and checked out and left.
Leaving the food out like that makes no sense and it’s disgusting to have people standing around it and it’s not even in a bag. It should probably be in a more controlled environment if you expect people to not take and bag their food and for sanitary reasons as well.
The burger’s taste was good. Fries were cold. I had to heat up both so of course it wasn’t the best it could be. Good thing I didn’t wait until they text me it was ready for pick up which was 10 mins after I picked it up (18 minutes after the predicted pick up time).
Such a weird experience. It’s really hard to find good food and service in Augusta.



