1 /5 Jimeka Hodge: If I could give zero stars I would. This subway was so unprofessional. A team member in our company had a family member to pass. We decided to feed the family for dinner after the funeral. A call was placed to Subway at 9 :45 am for 2 Subway platters along with 2 veggie platters and condiments. I spoke with Heather Piper who was working this morning at the Claxton location. I explained my job wanted to feed the family of our team member after the funeral of their loved one. I wanted to utilize Subway for the convenience and the lightness of their food. I asked her, Heather, about the platters and how much one would feed or what would be best avenue. After we agreed, I proceeded to place my orders for two platters and 2 veggies trays along with condiments. She advised of total. I wanted to pay, but manager stated they could not take a debit card payment over the phone. I was worried because I wanted to secure my order. She assured me that it will not be a problem. We agreeded on a time of pick time for 5 pm. Payment will be at pickup. The family came to pick up order, payment in hand and the manager on duty has no idea of the order. He had other customers which had came in and he asked the grieving family to wait while he fixed the other peoples order to even talk with them about their missing order. After the manager fixes everybodys else food and orders, he stated he just came on shift and there was no order to be picked up. He wasnt told anything about an order when the shift changed. He had to call the shift manager onthe previous shift before him to find out anything about the order. The previous manager stated she didnt want the sandwiches to be soggy.. so she didnt make them early in the day....so what about the latter part of the day...what about passing info on to the next shift..the managers were unprofessional and nonchalant about the matter. It was not offered for our platters to be made because of not enough people on shift. They did not try to rectify the matter. When asked for a corporate number or a superior, we were advised they could not give out any numbers. We have a grieving family with guests waiting to be feed, but no food with no remorse. I called to the closet Subway which was in Glenville Ga and spoke with Marquis who was on duty. He listened to the situation and advised he would happily make the platters for the family. The family traveled from Claxton GA to Glenville GA. The platters were freshly made and an apology was given for nothing they had any control over. I appreciate Marquis and the Glenville Subway for professional and courteous service. The Claxton Subway could have easily fixed the situation by a phone call, we could have found someone earlier, or they could have gone ahead and took care of the order out of respect for the grieving family in need. They did nothing.
