1 /5 Starr Bell: I recently visited the McDonald’s at 7 North Duvall St in Claxton, GA, and had one of the worst experiences ever. I ordered a $5 meal and was asked if I wanted a McDouble or McChicken, what sauce I preferred, and what drink I wanted. I also ordered a Quarter Pounder meal with a sweet tea, no ice. When I pulled around to the window, the clerk didn’t greet us or even bother telling us the total price—this was inconvenient since I wanted to give exact change but couldn’t.
After receiving only one drink, I was told to pull into spot 3 and wait for my food. When it was delivered, to my surprise, the $5 meal wasn’t in the bag at all. When I informed the employee, she just stared at me like a deer in headlights. Looking at my receipt, I realized the $5 meal wasn’t even added to the order, and on top of that, I was upcharged for a large sweet tea I didn’t ask for!
If this location is tacking on extra charges and failing to justify them, that’s a serious problem. To make matters worse, I ended up splitting my Quarter Pounder with my colleague because I didn’t have time to wait for the missing order. The restaurant wasn’t busy, so there was no excuse for this level of carelessness. It felt like the employees genuinely hated the jobs that pay them, and it showed in their service. Highly disappointing.
Sigh.