Outback Steakhouse - Albany (GA)

3 /5 Gena S: Although the server was super friendly, he mustve been new at this and the kitchen may have had issues. We were the only table here at 5:00. It took long enough for the 8 of us to get drinks that we were like, "Where did he go?" Four got their salads first and were completely finished before the other four salads came out. Id ordered coconut shrimp as my dinner, but it wasnt served with the rest of the food. When he came back to check on us, (like 2/3 min)I asked for the shrimp & he said he forgot them & would be right back. He stopped at a fresh table of 7 to take drink orders before going to get my dinner. When he finally brought it, the plate was so hot it burnt my hands, leaving me to believe it mustve been made with the salads and sat under the heat lamp for that 20+ minutes, even though he said he would put it in as an entrée. My son ordered a specialty lemonade and waited over 15 minutes for that. For the restaurant to be so empty, the service was very disappointing. The server did clear the table throughout the meal, but upon leaving we saw alI of our removed dishes on a table next to the new table the server had taken! They seem to be lacking enough staff to offer appropriate service and are definitely lacking in training the server on the flow of waiting on multiple tables. I hadnt been to this restaurant since an incident in 2008, but came here for my friends BD. Based on the service, it might be another 17 years before I go back.

1 /5 MamaSamurai13: So this isn’t the first time I’ve had a bad experience at this location but I figured I’d give it one more shot. I should’ve gone with my gut. My kids and I had a nice day and figured we’d splurge and stop and eat before we head home. We walked in and it was dead but yet we waited and waited before we were even acknowledged even though a few employees saw us standing there. We were seated in the bar area and waited again. Finally the bartender came over by the way she wasn’t busy with patrons so no excuse as to why it took so long and the restaurant was dead. She took our drink and app order and said she’d be back. We got our drinks and waited and waited and waited and some nice young gentleman brought our app after a long amount of time. Which I can assume the cook was not having a good day. Our cheese fries looked like a small order with barely any cheese and been sitting under the broiler a little too long. Finally our waitress came to take our order. A burger, the bloomin chicken and I had the fried shrimp appetizer. We wait and wait and wait and I mean we are waiting. No one comes by to ask to refresh our drinks anything. Finally food comes.. burger and chicken. The lady who brought the food asked me what I had ordered because our waitress won’t come to our table anymore. And I told her the fried shrimp appetizer. I can only assume that it was forgotten because that has happened to me before twice. After about 8 minutes my dish finally arrives. All the food is inedible. My son’s burger is actually so greasy that it’s sliding off the bun! I kid you not! Slid off the bun but he was so hungry he tried to eat a bit. He ate a quarter of it and couldn’t eat anymore. My daughter couldnt eat her food. No flavor in the Mac and cheese in either of sides and her chicken was so thinly floured you couldn’t taste the seasoning.( I’ve had that before and it’s usually thicker battered) my shrimp felt like it soaked up half the oil . No one still came by to see how we were doing. I had to paid the bill on the table top tablet and we left all our food behind. We all came home sick and my son ended up throwing up. We will NEVER come back to this establishment again. You couldn’t pay me. I hate leaving bad reviews and I actually don’t but I had to on this one. $87 for bad food.

2 /5 Patty Diamond: Initially, we were seated in a booth in the bar. No server except the bartender. She yelled over the bar to our booth to ask our drink order, but I suppose she got distracted. When we asked again about 10 minutes later, she told another server to "get them some drinks so theyll stop staring at me." She said it loudly so we could clearly hear. We werent staring.... just trying to look around fir service. We then asked to be moved. That was extremely rude. We hadnt been here for a couple years because the last time we came, the food wasnt great. Considering todays awful treatment, were not likely to come back for a long while.... if ever.

2 /5 Dawn Hillary: My friend and I went to this place yesterday for lunch. The hostess was very pleasant and I just knew that, based on her, our experience would be great. Our server Anija, came to our table, she seemed pleasant and she answered any questions we had at the time. That’s the only she did that was pleasant, I ordered wings as an appetizer and my friend ordered the potato soup. We weren’t offered water, but that was okay as I don’t usually drink restaurant water unless it’s bottled. I got my wings, they were delicious and we got our drinks, (my friend still hadn’t received her soup). I then ordered a wedge salad, I got my salad, (my friend still hadn’t received her soup). My entree came and my friend FINALLY got her soup. We didn’t see Anija for a long while, so I had to ask the hostess to get any items that I needed. I told her from the beginning that we wanted split bills, surprise surprise, when we went to pay our bill, they were not. She seemed to have an attitude any time she was asked anything. I overheard another table ask her a question about an item on the wall and she gave him a dismissive answer. “I don’t know I just work here, or something to that effect “. Then of course she forgot my dessert and I had to go back inside for it, again the hostess had to find her and when she handed me the bag she didn’t seem happy and walked off without apologizing for forgetting it. I just laughed because, tips are the majority of their money and she controls how much she makes. That nasty attitude will get her NOTHING, as it got her nothing from us yesterday. I should’ve tipped the hostess as she did more for us than Anija did. We won’t be back, the wings and the salad were the highlight of my meal, and the ribs were tasteless and tough!