Koi Japanese Hibachi & Sushi - Augusta (GA)

1 /5 Michelle C.: I walked in around 3:00 p.m. yesterday and stood at the host stand for several minutes without being greeted or acknowledged. Eventually, I asked one of the male employees behind the bar if the restaurant was open. Although he clearly saw me standing there, he didn’t greet or respond until I spoke first. He finally mumbled something and led me to a table. Despite the restaurant being fairly empty (only four tables occupied and three servers on the floor), no one came by to take my order for another five minutes. I had to call the same staff member who seated me to place my order. His explanation? He was “busy” and had a few tables. What made the experience worse was the lack of professionalism - the busboy walked around with his hair completely covering his face, which didn’t look neat or appropriate for a restaurant setting. When my food finally arrived - brought out by a lady who seemed to be either the manager or owner - there were no plates provided. I had to ask for one, which felt like a basic oversight or lacked common sense. While she was pleasant, the overall service felt inattentive and unwelcoming. Unfortunately, I left feeling disappointed and wouldn’t return.

5 /5 Zachary Taylor: Was a wonderful experience we popped by after lunch and got to try a bunch of yummy food! This will definitely be a new place we will keep stopping by.

5 /5 Sydney Highfield: I went here for my graduation lunch and it didn’t disappoint. The staff was super friendly and the waitress even helped us take pictures. The food was delicious. I recommend the gyoza appetizer (the sauce is good) and the rainbow special roll (the waitress said it was her favorite and I definitely agree. We had 8 people. Just be warned that the hot dishes will probably come out first and the sushi seemed to be last. So get an appetizer if you’re hungry and ordered sushi.

5 /5 Kimi Bufford: I love this place. Come here nearly once a week its so good. Ive done both the hibachi and just the dining area and both are nice. The food is great. But the service is what makes it such a great place to go, theyre all really nice and attentive. The food comes quick, theyre always checking on you, making sure everything is good with you. Makes for a wonderful experience.

5 /5 Lida P: We were a large group and made reservations before coming in. We were seated promptly and our server was attentive and kind. I myself have been here several times before and noticed when ordering hibachi the salad that comes ahead of time had a tomato and a cucumber and now that is no longer existent. I understand prices of products have gone up but so have their prices. We were served lettuce with dressing on top. I am hopeful that was just a mistake because that should not be the standard for a restaurant like Koi. With that being said our servers name was Ibrahim and he was very helpful and attentive. Always on top of refills and made sure we were taken care of. Our chef was Alejandro and he was a joy to watch. Thank you again!