1 /5 Fig: We visited this restaurant for the first time to celebrate our daughter’s graduation—a special occasion she was excited about and had personally made the reservation for. When we arrived, the atmosphere seemed vibrant and busy. We sat at the bar for cocktails while waiting for our table and were served by a bartender who was attentive and pleasant, though clearly overwhelmed and in need of support.
Once we were finally seated, our server Taylor was polite but seemed just as overwhelmed. What followed was a nearly two-hour wait for our food. Despite repeated check-ins, Taylor could only tell us the kitchen was “working on it,” with no updates or accountability.
What made this experience significantly worse was how poorly management handled the situation. Several managers were visibly walking the floor, but when I approached one to express our frustration after waiting almost two hours, his response was shockingly dismissive: “Everyone else is waiting too.” No apology. No urgency. Just a shrug and then he walked away.
When our food finally arrived, it was unsurprisingly cold and unappetizing. There was no attempt to make it right—no manager came back to check in, no gesture of goodwill, not even basic hospitality.
This was supposed to be a memorable night for our daughter. Instead, it became a frustrating experience that showed how little this restaurant seems to care about its guests—even on special occasions. Based on how management handled this, we will not be returning, and we sincerely hope others reconsider before spending their time and money here.
