Huddle House - Pembroke (GA)

3 /5 Mike Parker: Was excited that there was a new breakfast option in town. Issues I initially chalked up to being a new restaurant and growing pains are not getting better. First off the food. Quality has been pretty decent, but as others have mentioned the portion sizes are inconsistent as could be. The first time in my breakfast was huge and I had leftovers. The next time I ordered that same meal it was a little over half the size. Ive never seen a "dollop of grits", but there it was. They also frequently forget items, as if they dont know their menu and dont review the order when serving. Best of luck getting that biscuit and gravy or toast you ordered. And if you order to go, order double. As seen on the plincludes pic, it aint a big breakfast (was when I last ordered the same exact thing for dining in). When it comes to service, this is the biggest strike. They just seem extremely disorganized as is nobody knows their position or what to do next. Based on the layout, they need a dedicated host/hostess and to go order position. Having servers break off to seat and ring up, then go to the kitchen, then back to tables is organizational suicide. If there has been a manager on duty, it is never apparent because nothing is being managed. This isnt to say there arent good ataff. Weve always had pleasant interactions and didnt feel ignored, but because of the disorganization it was easy to tell which staff were motivated with good work ethic, and who was there to just collect a check. Finally, the atmosphere is fine. It is a quintessential Huddle House with the modernized diner vibe. It has always been clean and approachable. I hope that management is able to get a handle on the staff tasking and improve the overall service because I think all the other issues stem from that. If they continue on this path though, the customers will leave and this will just be one more failed business in Pembroke.

5 /5 LaShawn Ashley: Rachel at the Huddle House in Pembroke, GA truly deserves recognition. From the moment i walked in, she was friendly, attentive, and genuinely welcoming. She made sure my order was correct, kept my drink filled, and checked on me regularly without ever being intrusive. Her positive attitude and professionalism made the entire dining experience enjoyable. It’s employees like Rachel who make customers want to come back. Excellent service all around—thank you, Rachel! I’ll definitely be back, when I’m in the area!!!!

2 /5 Miles Ortmeyer: I got takeout for lunch today and it was definitely an underwhelming experience. The Food: I ordered a mushroom and Swiss burger and it was disappointing. I paid extra for the mushrooms and got two slivers and they forgot to substitute the Swiss cheese. For my side, I got mac & cheese and it was dreadful, the cheese sauce tasted fake and was clearly microwaved. As a treat, I got a slice of apple pie for dessert and they microwaved it right in front of me straight from the freezer, the flavor wasn’t bad but when you microwave it, it just is gross. Service: They are doing their best, but they really need a dedicated host/takeout person. They are adequately friendly, but don’t go out of their way to make you feel welcome. Atmosphere: They are going for modern diner and pretty much achieve it.

1 /5 Niki Lynn: I have never been before as I live up north. Visited family and they were like oh we have huddle house. Walked in and there were several tables with dirty dishes. We had to move dishes to another table to sit down. Once we sat down a lady came over about 5 min later and asked our drink order. 5 min later another girl came over and asked our drink order stating the other girl had left. We heard her state behind the counter "aint no white girl gonna ruin my day". We waited about 5 more min before getting our drinks. We ordered our food and watched as people would come in. Nobody was greeted and people walked out. One gentleman probably waited 10 min. But there was plenty time for 3 people to go out and see a woman with a baby and be holding a baby and other stuff while people were waiting and not even acknowledged. Then we didnt even have silverware. My sister had to get up and get us utensils. We got our food and had to ask for jelly and refill on coffee. 10 min later still no refil. Watched the girl take somebody else coffee and when we asked her she stated "oh I dont have any I had to make a new pot I ran out so itll be a few minutes". People were coming in looking around and trying to figure out where to sit as those dirty tables we walked in to were still dirty. Not like crazy dirty but def people had sat and ate and just nobody was cleaning them off for over 30 min. We told a few people just to place the stuff on a side table and there was also a ton of water on one half the store floor. Zoom in on pic and youll see it. .... Guessing there was a leak of some sort. Little girls came in with their parents and couldnt even use the restroom because they had it locked the whole time after a worker had went in and came out. No sign on the door. Just locked the female restroom. Once they saw we started taking a few photos they finally started cleaning up the tables and make it seem like they were doing their jobs.... Another person walked in Im guessing may have been management because things started to get done on a more rapid pace. Tables cleared and people getting their orders. However my only experience at a huddle house was less than bare minimum on their part.

1 /5 Julia Montgomery: My food was thrown in the plate. I think she didn’t care how she handled my phone because I wasn’t white which is wrong because she fix their food so neat. Black girl hair braided at the top in a ponytail 11/01/25