1 /5 Kristen Owens: I am currently nursing my 2 month old baby who has cows milk protein allergy (aka I cant have dairy). We went in to order and I said, "I want to do a build your own sub with grilled chicken. All I want on it is lettuce and black olives. So nothing else on it like dressing or any other toppings." I went home and ate half of the sandwich without realizing that provolone cheese was melted into the chicken. My baby gets extremely sick with dairy and it can take a week or more to get out of a system because of the proteins that dont break down. This means that now she will be miserable and have bad acid reflux and vomiting to the point where she chokes and cant breathe. When I realized that I had eaten cheese, I couldnt stop crying. I have been working really hard, avoiding foods that bother her only for it to be ruined carelessly. My mom ended up calling on my behalf because I was too upset, and very nicely let the supervisor know what happened and that they should be more careful because it has repercussions. The supervisor did not even apologize, and just insisted that unless you EXPLICITLY say "no cheese" then it will come with cheese - doesnt matter that I reiterated multiple times that all I wanted on it was lettuce/black olives and nothing else. I dont know the firehouse sub menu, so this may be true but they should have said "Oh, well it comes with cheese, do you still want the cheese?" Or something. Also the lack of remorse from the supervisor (even though it was handled nicely and we did not want it remade) was frustrating. DO BETTER!
