3 /5 Paul Navarrete: My first impressiom on El Mezcal II, We were seated right away, which I appreciated, but the experience felt rushed from the moment we sat down. I was still putting my daughter into a high chair when the waitress came over asking for drink orders. Since I hadn’t had a chance to get settled, I just asked for water instead of the drinks I normally would’ve ordered. That felt like a missed opportunity for them and a little overwhelming for us as first-time customers.
Menus were placed on the table, and before we even opened them, we were immediately asked about appetizers. I explained that this was our first visit, and the waitress backed off, but the whole interaction gave the impression that speed mattered more than hospitality. Our waters eventually came, but without straws—not a big deal, but another small miss.
The chips were good but served cold, and while the salsa had nice flavor, the bowl was tiny. For my entrée, I ordered the Chimichanga El Mezcal, which I would rate about a 7 out of 10. The food itself was solid, but not memorable enough to make up for the service.
Overall, it wasn’t a bad visit, but it didn’t leave us excited to return. If friends wanted to eat here, I’d give it another chance, but only in hopes that the service is a bit more attentive and welcoming the next time around. With a little more focus on the customer experience, this place could easily stand out in Hinesville.