2 /5 angel araujo: We arrived at 12:30 p.m. and were seated at 12:45 p.m. We placed our order at 12:50 p.m., well before several other tables—including groups of seven or more—yet our food was served last. Our meals did not arrive until 1:55 p.m.
When the food finally came out, the torta was cold and missing the ham, and the agua fresca had very little flavor, as if it was missing sugar. When we mentioned these issues to the manager during his rounds, his only response was “Oh, OK,” before walking away. There was no apology, no offer to correct the order, and no gesture of goodwill.
The restaurant itself is nice, but the service fell short and significantly impacted our experience. Our rating reflects the long wait, the incorrect food, and the lack of customer care. Additionally, we noticed that despite being seated and ordering before other tables, we were served last. While we can’t say for certain why that happened, it was concerning given the circumstances and the amount of time we observed the situation
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