1 /5 Jasmine Young: I visited the Applebee’s in Jonesboro, GA tonight and had one of the most uncomfortable and disappointing dining experiences I’ve had in a long time.
From the moment I walked in, the experience started off poorly. The host who greeted me had an unpleasant attitude. Shortly after being seated, I was approached by another guest who insisted on sitting with me and began harassing me. While I understand that this part was not entirely within Applebee’s control, it absolutely affected my experience. Thankfully, one employee did step in and asked the man to leave due to my visible discomfort, which I appreciated. All of this occurred within the first 10 minutes of my visit.
Unfortunately, things only went downhill from there. After being seated, I waited approximately 40 minutes without being greeted by a server. No one checked on me, offered water, or even acknowledged my table. Eventually, a bartender noticed me looking around and asked if I had been helped. I told her no, and she stated that she was technically off the clock but would go ahead and take my order anyway. She took my appetizer order, entree order and bar drink, which she did bring out.
About 15 minutes after bringing my drink, I watched her leave the restaurant without introducing me to a server, closing me out, or saying anything at all. Another 15 minutes later, my appetizer finally arrived. By that time, my drink was empty, and no one ever came by to offer water, another drink, or even introduce themselves as my server.
When the food runner brought my entree, I asked him to bring me a box and my check because at that point I was done waiting. He said he would find someone, and another bartender eventually brought me my box and check. I paid and left feeling extremely unhappy and overlooked.
Between the lack of service, poor communication, and overall disorganization, this experience was horrific.
