kofie norgah Walked in at 12:30, with no appointment, & got brakes inspected & then a quote for rotos, bearings, pads, & bearings to repair the 2 front brakes. At 4:30, I picked up truck & returned home with no more grinding brakes & satisfied!
5 /5
Olga Baltaian They were very helpful and professional, Had to get my tire balanced, and I waited at least 30 minutes and they were done. My car drives Nice and smooth. Highly recommend this place. Thank you.
4 /5
Elliott Ingram A few days ago, I visited the Forest Park Precision Tune location because my engine light was on. I want to start by commending the gentleman there—Warren, I believe—who was very kind, helpful, and professional. After diagnosing my issue, he directed me to the Jonesboro location for further service. I appreciated his customer service and followed his recommendation.
Upon arriving at the Jonesboro store, I noticed there was no one at the front desk, and I waited about 5–10 minutes before being assisted. While the wait wasn’t a huge problem—I understand that auto shops get busy—it set the tone for what turned into a disappointing experience.
Once my vehicle was seen, the service process lasted over six hours. Again, I was fortunate not to have any urgent plans that day, so I remained patient. However, the final bill came out to over $1,000, and I was forced to open another Koalifi lease fund to cover the cost—something I did not anticipate or budget for.
What was most frustrating is that only one day later, my engine light turned back on.
I returned to the same location, waited again (this time debating if I should even stay), and was eventually told my car would be seen shortly. After inspection, I was shown a new code that had not been mentioned or addressed during the initial visit. One of the mechanics recognized me and even apologized, admitting that they didn’t look thoroughly enough into the issue the first time.
That apology left me speechless. I had come in hoping to have my engine issue fixed, paid over $1,000, and still ended up without a resolution—not to mention further behind on trying to pass my emissions test so I can renew my tag. This has delayed an already time-sensitive situation and added stress to my daily responsibilities.
To be clear, my complaint isn’t about rudeness or disrespect. The face-to-face customer service wasn’t the issue. My frustration stems from the poor attention to detail and the major inconvenience of spending a significant amount of money only to leave with the same problem I came in with.
I hope this feedback is taken seriously so that others don’t face the same inconvenience. A customer’s time and money should be respected, especially when dealing with something as important as vehicle repairs.
1 /5