1 /5 Bryan: Progressive dragged out my claim with clear delay tactics and poor communication. They refused to pay the repair shop for weeks, causing a 3-week delay and leaving me stranded without a vehicle. Representative Tierra Sills was unresponsive and unprofessional, and her manager Jeremy Henson offered no real help. Both showed zero urgency or concern for resolving my issue. Progressive puts obstacles before policyholders instead of providing service.


