Planet Fitness - Douglasville (GA)

1 /5 Terri Berry: I’ve been going to this gym since it opened. A few months back I had an accident that caused me to be out of the gym and unable at the time to call and freeze my account. I called 2 months after and asked them about my passed due balance and if there was anything I could do or if I needed to pay it fully so I could get back into the gym. They told me they would wave the late fees and past due balance and I would pay that current month. They communicated that the manager approved it and would get to my account in a few days so I continued with paying for the month. My account was practically unusable because it still showed a past due balance so I couldn’t sign in or pay for the next month due because the billing issue was never fixed. I tried calling them every day for a week. Never answers. I finally decided to go up there 2 months later to see what could be done about my account since they clearly never intended to fix it or there was a miss communication of some sort. The manager who works there was incredibly rude. She acted like I was stupid, insisted it was all my fault that I didn’t know how to use my app (I do, I’m very tech savvy) and kept telling me to give my phone to her after I clearly said no several times. She was defensive off the jump and wouldn’t listen to me clearly. She kept accusing me of “not wanting to pay” I have paid every single month I have been to that gym. I was TOLD something would be fixed and it wasn’t. Since when is that on the customer? I still do not believe she even understood what I was saying considering she was so defensive and rude off the jump. Had she been willing to listen and communicate effectively I would’ve been willing to pay that passed due balance. She kept saying it’s my fault for not freezing the account when I didn’t know that was an option and was never told it was. I wouldn’t have had to do that if the manager at the time kept their word? I canceled my membership and left (all the while she was insisting I let her do it because I didn’t know how too). I have never had a problem with that gym nor have I ever seen her up there so maybe she’s new? Not sure.

3 /5 Alexis Ellis: I like the gyms equipment better than the one in Hiram & it’s clean most of the time here. My only issue is the way the people at the desk take forever to solve anything. They move like sloths here. Pretty sure they still need to give good customer service. No one wants to stand at the desk for 10min bc yall can’t get anything together.

5 /5 Daniel Gregg: Its a gym for being a gyms sake. It was pretty hot in there even at night. Some nights, I would sweat walking in before starting my workout. The locker room was always nasty. They need to get a fan in there to help dry it out. The lockers are new and clean but the benches were covered in something. I never saw any broken equipment. My staff interactions were all good. My massage chair experience was painful. I only used it once. The water temperature was very hot.

2 /5 Tay Williams: Super clean place, everyone is really nice. Its Nice that its open late. They have specials for military. Equipment is also nice. What I dont like is having to put our stuff in their locker rooms. I trust your locker rooms just as much as you trust your clients. I like having my stuff in front of me. Probably will cancel membership and just stay with LA fitness