Herrera Campbell Law Firm

Tony Bryant: My spouse and I were referred to this office by an attorney from a different area, so we were looking forward to getting things started. However, the OFFICE STAFF WAS EXTREMELY RUDE. I immediately shared that I wanted to set up an appointment because my spouses sister had passed away and left a child for me and my spouse, and we simply wanted to make it official by filing for custody. The receptionist asked for my name and phone number, which I gave. She then asked where I was from, which I shared. Subsequently, she started asking for other peoples names, and I shared that I would prefer to set up the appointment so that my spouse and I could share everything at once since it was "his" sisters child, and he simply asked me to call and set up the appointment for him. She said "Ill just have someone call back" and hung up on me. I honestly thought I had gotten disconnected, so I called back since 1. didnt have a name for who I spoke to to give to my husband, and 2. I didnt want her to think "I" hung up without properly ending the call. When I called, a different person answered, and I explained that I think we were cut off, and I didnt get a chance to ask for the name of the person that my husband could expect a call from. She shared that there were only 2 people in the office. She then transferred me. Once the original person came on the phone I shared that we must have been disconnected. She very angrily said, "Well you wanted to be difficult". I told her that was not my intention, and shared that I was confused. I then asked if she was angry because I wanted to let my husband handle/share at the appointment. She hung up, again. That is when I realized that the first time was a "hang up" as well. I shared names and phone numbers. I shared that we had been referred, the reason we desired counsel/what was going on, and that I would like to set up an apointment. It was as if she was having a tantrum because I shared that since it was my husbands sister who passed, he had way more knowledge and would go into further specifics at the appointment. I am a Teacher and my spouse is a Minister, so trust me when I tell you that I have experienced all kinds of people in all kinds of settings, but not EVER have I experienced the level of unprofessionalism that was displayed by this office staff. The most unsettling part is that they seemed quite comfortable with their level of rudeness and disrespect, so I question is it "the norm". I tend to be a pretty mellow, soft spoken person, so as a potential client, I am blown away. Please note that this is no reflection on any of the attorneys because we never met them. We realize, as with any organization, that if we used this firm, we would have further "dealings" with the office staff.... not interested.

Herrera Campbell Law Firm - Warner Robins (GA)

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