1 /5 Rhey Morris: Recently opened my account, didn’t even get my other accounts switched over there yet, and I just closed it. Where do I start? I had to come back two different times just to be able to open an account because it was taking so long, opened my young daughter an account around the same time, and they didn’t tell us things like she can’t use Mobile deposit (I specifically asked when opening her account) Or that her checks from work would be on hold for a couple weeks. I called today with a question about the proper way to endorse a check before I deposit it, I did exactly what they said, drove there, and they wouldn’t let me deposit it because what the person on the phone told me WASN’T the correct way! then told me there would be a hold on it even though it is literally a refund check from the IRS! I’ve never had so much back-and-forth from a bank, one person tells you one thing and then someone tells you another. I don’t have time to deal with it, and I won’t when I’m doing my banking. I’ll stick with my other bank. They might be out of town, but it’s worth driving a little bit, they’re much more respectable and don’t jerk you around. Approach is everything in customer service, there wasn’t one apology for the inconvenience, or accountability for being given misinformation by their employee. The man I talked to, once at the bank, was cold, rude, and needs to work on his social skills and learn how to explain kindly to a customer why and how the action pertaining to their money is necessary and being done, instead of giving no information. I’m pretty sure the members of this credit union provide their paychecks, but you wouldn’t know it by the way they treat you.
Also, there is a US treasury check verification website that banks can use, so there is no excuse for holding a check from the US Treasury that is listed on that verification site… and if there is, someone sure better be explaining it to me.
