Truist - Rome (GA)

1 /5 Amanda Willingham: Very incompetent staff (15 years experience) and manager. Cannot follow a simple customer request. Manager did not try to resolve but clearly made excuses for individual. When a staff member makes an error that affects a customers livelihood, an experienced and good manager will go above and beyond to take care of a customer at no cost. This experience definitely shows the lack of compassion and competency of this manager. Apparently the teller chooses to do things her way ( with her 15 years experience) than the way the customer requests their transaction to be done. Poorly ran Branch.

5 /5 David P Kuhlman: Leah was a huge help to me and continues to be every time I go in to this bank. She is knowledgeable, friendly, and very professional.

5 /5 Blaga Long: We’ve been with several banks and recently become SunTrust customers. We are pleasantly surprised how helpful everyone is at this branch! They really take good care of their customers!

1 /5 Paul Parker: So I went To the truest bank that just opened on Shorter Avenue in Rome to open a new account. Little did I know that truest is just a merger of SunTrust and BB&T Banks. When I sit down to open an account the sales leader at this Branch said that I already had account but he can tell me anything about the account but it was closed due to inactivity. I told him it must have been like 15 years ago because I dont remember having a bank account with BB&T but I can go ahead and pay any balance that might be due on that account. He told me that he couldnt help me or open the account until I called their 1-800 number to get that account closed. So yesterday was Monday and walking out of the bank I dialed the number and it said the wait time was 45 minutes. So I just forgot about it until this morning which is Tuesday and its around 8:46 in the morning I tried calling again hoping that the wait time would be less and now its 50 minutes to 1 hour wait time. It just seems like this bank doesnt have its stuff together..Why do i have to be on hold for ahour so i can get permission for you to handle my money. Even the sales leader said that he wasnt going to call because of the wait times and thats why he gave me the number. Just bad business

5 /5 Ryan Jett: This staff always goes above and beyond. Specifically, Elda Carrasco. Shes an incredible manager. Due to a brush with Covid, she came out to the parking lot to notarize some documents for me. And shes always doing stuff like that. The level of service is above anything Ive ever received from any bank branch anywhere. Its astounding.