Blue Ridge Psychological Services - Blue Ridge (GA)

5 /5 Cliff Reed: This review is not for the services provided but for the cleanliness of the place. When you walk into the waiting room theres trash all over the floor the windows have a hazy film on them cobwebs all in the corners youd think this place would take a little pride and run a vacuum cleaner once in a while and maybe spray an air freshener. (Edit) Since I have returned the place looks great and smells a lot better too I appreciate them taking my review into consideration and doing a little cleaning after all first impressions are everything.

5 /5 Gabriel Rodes: Good listeners, very empathetic, not afraid to tell you if youre in your head, which I find valuable. Its about the courage to accept your faults in order to better yourself and move forward!

1 /5 Carley Whitlow: I called and left a message for a specific specialist in regard to making an appointment. Four business days later I received a call back from a front desk associate. She confirmed that my insurance was accepted, however, additional questions regarding my insurance were not answered. I asked how far out scheduling was for an evaluation, and instead was told I could be put on a wait list if a time slot opened up. I asked how long I should expect the evaluation to take in case I was called in last minute, and was told ‘ an hour or two maybe longer I don’t know.’ I asked further questions regarding scheduling an initial 1 hour appointment before the evaluation, and was cut off mid sentence with ‘I don’t have any information about that.’ I asked if I could make an appointment to speak with the Dr. directly but instead was only given an email address in order to contact him. I then explained I would like to just go ahead and schedule the one hour initial consultation and asked how far out they were on scheduling and her response (again) was that she did not know. I then kindly admitted that I felt like I wasn’t getting any of my questions answered, and I would like to set up a phone appointment directly with the Dr. I was abruptly told, ‘you can email him.’ The call ended without being able to schedule an appointment, or the ability to leave a message to speak with the doctor directly in order to get questions answered (questions that should be basic requirements for a front desk associate). As a licensed doctor in the state of Georgia myself, I found this treatment of a potential patient by the staff unacceptable, especially in a field where patients may be suffering with mental health disorders, or have children with certain disorders or disabilities, already making this initial phone call a stressful and vulnerable one. Mental health can be a time sensitive issue, and not receiving a call back in 4 business days (6 days total) is insensitive and unprofessional. I would be hesitant to receive care here when the initial interaction was so negative.

5 /5 Tara Knadler: Our experience with Blue Ridge Psychological Services has been life altering. Their staff has gone above and beyond to provide individualized care to my family. I feel heard, respected and supported by our provider Dr. Brian Johnson. He has worked with my two children for about 3 years now and I am thankful we have found such a strong ally and advocate in his care. My children have told me they feel excited to go to sessions, even after 3 years of therapy! When they are struggling with something they have mentioned they can count on Dr. Brian for good advice, and seem genuinely comforted to have him in their corner. Personally, I am thankful to be a part of this community. While we only see one provider regularly we have felt the benefit of a whole clinic’s expertise. There is a wide variety of specialties between the providers and I appreciate a physician who will utilize their team’s resources to ensure my family is receiving the best care possible. I look forward to building relationships with the resources we have found through them and continuing to support my family’s needs with their team. Thank you for all you do BRPS. I appreciate you greatly.

5 /5 Jeff Goddard: Dr. Kyle and the entire staff at a joy to work with. Ive worked with Blue Ridge Psychological for years and look forward to what we can do together in the future.