Lauren I’ve been a loyal customer of Les Mains Nail Bar at The Works since January 2022. I regularly booked pedicures with Lewis and, for the last year or so, SNS manicures with Jenny. I always tipped at least 20%, arrived on time (if not early) for my bi-weekly 9:30 AM appointments, and was consistently kind and respectful to everyone.
When I do get serviced, I’m quiet and low-maintenance—I put my headphones in and only speak to the techs to say thank you or compliment their work. I don’t communicate directly with them about appointments. That’s always handled through the front desk.
This past Saturday, I had just gotten back from a vacation and called at 10:02 AM to book a manicure with Jenny. I was offered a 1:00 PM slot, which I accepted—even though I know they typically don’t book on the hour. They called me back at 11:59 AM and moved it to 1:30 PM, which I also accepted. I arrived at 1:34 PM but had trouble finding parking. As a pregnant woman, I need extra time to safely park and walk to the door.
At 1:39 PM—just as I was walking in—I received a call from a front desk staffer I’d never seen before. She said Jenny canceled my appointment because she didn’t want to delay her schedule. I explained that I was flexible in shifting my time from 1:00 PM to 1:30 PM and was in the parking lot within the grace period but had trouble finding parking. I was met with condescension. Another woman at the front said, “We don’t schedule appointments on the hour. I don’t know if that’s something you and Jenny arranged.” Again—I don’t speak to techs directly about scheduling. That’s handled by the front.
When the owner offered to place me with another tech, I politely declined and decided to leave and simply reschedule for another day.
On Monday at 5:59 PM, I called back to rebook with Jenny. At 7:36 (6 minutes after they closed), I received a voicemail telling me Jenny no longer wanted to service me due to “ongoing issues,” and that Lewis—someone I’ve always been warm and generous with—had also given negative feedback. These claims are completely false. I don’t interact with the techs beyond greeting them by name, thanking them, and tipping well. There have never been any “issues.” These are outright lies about me, and I’m convinced they may have mistaken me for someone else.
I’ve referred friends here, been nothing but pleasant, and supported this business for over 3 years. To be treated this way, especially while pregnant, is deeply disappointing. They not only lost a loyal client—they disrespected her without cause.
1 /5
Ansley Tucker I came in for a walk in appointment and there was no wait. My nail technician was very nice and asked me questions to make sure I was happy with my nails. I got a sheer gel manicure and love it! She shaped my nails very well and my cuticles have never looked better honestly.
5 /5
Kellie I like that I dont need to make an appointment for Les Mains nail bar. And I dont have to wait long for my pedicure. Ive been to the shop
a few times and each time the technician was very good.
The shop is clean. The massage chairs work great. The bathrooms are clean and well stocked.
4 /5