Nordstrom Rack - Kennesaw (GA)

3 /5 lg G: Nordstrom Rack offers good quality clothing with reasonable pricing, which makes shopping there worth it. However, the customer service could use improvement. The staff wasn’t very friendly during my visit and definitely needs better training to provide a more welcoming and helpful experience. With stronger customer service, this store could easily be one of the best options for affordable fashion.

5 /5 Trudiann: Im giving the store a 5 star albeit I had a poor experience yesterday. The 5 star is solely because prior to yesterday, I have received great customer service from the team at this location. Yesterday I decided to go window shopping, as I often do to clear my mind. I went to Nordstrom and noticed a you f lady in one of the shoes aisles and thought nothing of it until I kept seeing her in eveey single aisle that I went to. I continued trying on shoes and doing what I went to do - window shop. While window shopping, I saw necklaces that I liked for my mom and friends and decided to purchase the 4 necklaces. The cashier and I sparked conversation and as usual, the interaction was pleasant. After making the purchase, I went home and decided to go back for another necklace that I saw and liked for one of my friends. Upon returning, I saw the same woman and assumed like me. She spends a lot of time walking around in stores. After grabbing the necklace that I returned to purchase, the woman suddenly appeared at the cashiers counter and reached behind the counter. I then assumed she was loss prevention. She waited until I was next in line and went behind the counter and called to so that she could ring me up. With a background in security, I thought it was odd for loss prevention to ring up a customer. I went home and processed things and realized I was profiled. I went to the store this morning to return the necklace that I purchase during my second store run yesterday, and spoke to the Manager on duty and explained everything that transpired yesterday, I felt heard. He was apologetic and assured me that they do not stand for those types of things. While making my return, I asked the cashier if the name on the receipt is who rings up the customer, and she said yes. The name on the receipt on Jose, H. She said the cashier to her left is the one whose name is on the receipt, I told her he didnt ring me up; that it was a Black woman with braids and she was wearing a light blue headband. She asked Jose, H who used his credentials and he said a name that begins with a "T", I didnt catch it. Not only was I profiled by that employee, she was using someone elses credentials to ring customers up. That is unethical in the retail industry and she should be held accountable for her poor customer care. I will most definitely be a returning customer.

1 /5 Stax A: Returning a gift without a receipt apparently qualifies as a criminal investigation here. The manager immediately went on a power trip, dramatically mentioning “loss prevention . I had a return w/o purchase it was a gift . The store manager tall& big was so rude and said he had to check w his loss prevention team to see if I had purchased it .The whole Interaction was dis tasteful & he made me feel like a criminal . It was a simple Gift that I received and did not like . He refused to get me any store credit and his attitude was arrogant & like he was superior like he is the CEO of Nordstrom rack . Horrible Horrible experience . How tacky was that to mention a loss prevention team. I’ve never had a store deny me a return as a gift . I didn’t have the receipt, which I understand can limit options, but the way the manager handled the situation was completely unprofessional and unnecessary. Absolutely unacceptable experience. I went in to return a gift without a receipt and was treated with hostility and suspicion instead of basic professionalism. The manager was rude, dismissive, and escalated the situation unnecessarily by bringing up “loss prevention,” as if I were doing something wrong simply for not having a receipt.It was less customer service and more wannabe mall cop energy. Completely unprofessional and embarrassing for someone that is the store manager . I will try talking to Someone higher up than him .

1 /5 Jesi Kraft: Got a pair of birkenstocks today and they make it seem like its so great they have them but dont tell you that the actual brand is selling them for the same price. Oh and dont miss the fact that the sticker they HAVE to put INSIDE the shoe is damaging the footbed, good luck getting the glue and the rest of the sticker out!

1 /5 Evette Webb: The associates often forget to remove the security tag from clothes and shoes when I purchase them and I have to return to the store again to get it removed. It’s a far drive and it’s becoming a common occurrence. It’s a pain point.