Hibbett - LaGrange (GA)

1 /5 Que Howard: Went in to grab something I ordered for my son and was met with the most dry interaction. No one spoke when we entered, my wife didnt get assistance when looking at the shoes, and the associate was more concerned with his phone and clipboard than taking care of customers. The other guy that was present went to the back and stayed back there for a while. When I went to the counter to see why we wasnt getting any service the associate ignored us until I asked what was going on. He kept talking about getting to the order later even though my order was slated for 11:30 and orders are supposed to be filled right after opening the stores. So I finally just asked them to reject my order. I refuse to spend money somewhere that displays lack of care for customers, that displays attitudes when having to perform their job, and that lacks poor communication skills.

5 /5 Gary Person: The shoe I wanted they did not have my size she asked if I wanted to see if the shoe in my size could be ship to me and it was thank you

1 /5 Courtney Crawford: Unfortunately the young man ringing me up was on his cell phone the entire time of our interaction - not only viewing texts, but also responding to them. He did stop to answer the store phone at one point, and when he hung up he told the girl he was working with that the customer hung up on him. He said the customer asked about something to which the worker’s response was, “that’s not on us”. My intention in writing this is not to get him in trouble, but rather point out that the staff likely needs to be trained in proper customer service. Even as a part time job, those early jobs are a perfect place to start learning about the basics of work ethic and customer service that can make or break a business.

1 /5 J Wil: Sales representative was not helpful and didn’t make my shopping experience pleasurable. I Picked a shoe on the women’s side. And he yelled from across the store did I need a men’s size shoe. When clearly the shoe I handed to him was from the women’s display. Worst shoe store. Unprofessional

2 /5 Katherine Hodge: These people are sitting around leaning on the counter nobody welcomes you in the store and they seem like you are bothering them when you ask them a question you may need to retrain them on customer service and welcoming customers I didn’t even ask to look at any other shoes because of their attitude