1 /5 John James: Subject: Unpleasant Experience at Your Store
Dear Manager
I hope this message finds you well. I wanted to bring to your attention an incident that occurred during my recent visit to your store on Sunday, 2/4. My wife and I came in to shop for new jackets, and unfortunately, we had a rather unpleasant experience that I believe requires your attention.
While we were shopping, my wife needed to use the restroom, and she approached a young man who worked at the store to request access. To our surprise, he refused her request outright, which left us both feeling uncomfortable and inconvenienced. We believe that providing access to a restroom should be a basic courtesy extended to customers, and the refusal was unexpected and disappointing.
We have been loyal customers of your store for some time, and this incident left us with a negative impression. We value the quality of your products and the overall shopping experience, but this experience has made us reconsider our future visits.
We hope that you can investigate this matter and ensure that such incidents do not occur in the future. Your attention to this issue would greatly help in retaining our trust and patronage.
Thank you for your time and consideration. We look forward to your response and hope for a resolution that can restore our confidence in your store.
Sincerely
John