1 /5 Halla Maynard: I bought an $81 shirt from Banana Republic that ripped the moment I sat down in my car—no snag, no sharp object, just a clean tear that caught both me and my friend completely off guard. I went to this location hoping to get it exchanged, but instead of calmly explaining the return policy, the manager immediately insisted the damage must’ve been my fault and implied I was being dishonest. I understand if an exchange wasn’t possible, but the dismissive and accusatory tone was completely unnecessary. Disappointing experience, especially for a brand that markets itself as high-quality.




