Banana Republic - Marietta (GA)

1 /5 Halla Maynard: I bought an $81 shirt from Banana Republic that ripped the moment I sat down in my car—no snag, no sharp object, just a clean tear that caught both me and my friend completely off guard. I went to this location hoping to get it exchanged, but instead of calmly explaining the return policy, the manager immediately insisted the damage must’ve been my fault and implied I was being dishonest. I understand if an exchange wasn’t possible, but the dismissive and accusatory tone was completely unnecessary. Disappointing experience, especially for a brand that markets itself as high-quality.

1 /5 Michael Pitts, Psy.D.: I purchased an $80 shirt at this store. I bought a medium because thats my size. The return policy is 30 days. Yada yada. It didnt fit. Returned to the store 40 days after purchase. Store is far from home. They had the same shirt in stock. Listen up. The manager refused to let me exchange the shirt. Tags on, never worn. Didnt offer to let me exchange for a different size. Her answer was "nope". Its been 30 days. Remarkable rigidity and lack of customer service. I told her that Banana Republic has lost a family of customers. As is, we will never return.

1 /5 Leigh Bailey: If I could give a ZERO star I would. I was in there late and took my son after his nap. I had my stroller for my son who was 18 months. The manager or salesperson followed me around the store as-if I was going to steal something. I was shopping for a few items to take on that trip this weekend. I dont appreciate being labeled as a thief because of the color of my skin.

5 /5 Bailee Bell: I had THE best shopping experience! Warn greeting as we entered. A young man grab items and started a dressing room for me and my daughter. The best part was how patient and persistent the very young lady was on finding my item in a petite from another store in another state! She called 3 different stores NC, FL and finally found it in TX! I truly appreciated her kindness! My first time shopping experience and it was excellent!!! Thanks

4 /5 Na Lim H.: I enjoyed shopping at this Banana Republic. BR has great quality clothes but can be a bit expensive. However, they often have good sales. I was helped by couple sales associates, and they were both very helpful and kind. I would return again!