1 /5 Krista Wood: I purchased my vehicle in December 2024 and was told by both the previous owner and the mechanic who performed repairs in October 2024 that the existing warranty would still apply. However, in April 2025, I was informed that the mechanic was no longer employed and that warranties were not transferable. At that time, a now-former manager said he’d try to reduce future labor costs.
I brought the vehicle in for an apparent oil leak but was told none existed. Despite this, I continued to refill oil due to ongoing leakage. I was also overcharged for unnecessary services, including spark plug replacement, ignition coil, camshaft and crankshaft sensors, and an unneeded oil change. Notably, the camshaft and crankshaft sensors had already been replaced in October 2024 and were replaced again in April 2025.
In May 2025, I was told the camshaft sensor needed to be replaced a third time, along with a leaking turbocharger line—at a cost of nearly $2,000, just one month after paying over $1,000. Concerned, I sought a second opinion. Another shop found the camshaft sensor was not faulty but affected by low oil levels caused by a leak your team had previously dismissed. The true issue was a worn upper timing chain cover—overlooked by Signature Auto Repair when replacing the timing chain in October.
It is extremely disappointing to have faced misdiagnosis, nearly unnecessary repairs, and what appears to be a lack of technical expertise. I expected a higher level of service, especially for critical engine components
