5 /5 Just Me: I bought a used truck a few months back from a local dealership. Within the two months of owning it, I noticed a squeaking sound and took it to the dealership. I figured if it had something significantly wrong with it, my warranty would cover it (I later discovered that the extended warranty covers very little, despite what it looks like on paper). I was told by the dealership service department that there were no issues.
So, I continued to drive it, but the noise got considerably worse. I told my friend about the issue and she recommended that I use Sutton Tire.
I was given a same-day appointment to have my trucks squeaking assessed. It ended up being far more serious than I thought. Once on the rack and the front wheels suspended, I was shown just how serious the issue was. They were able to wiggle my tire back and forth and up and down. Now, I dont know the technical explanation, but it involved my rotor and wheel bearings. What SHOULD have been caught at the dealership was overlooked and brushed off. Sutton Tire had me back on the road safely within a couple of hours. The price was much fairer than I had anticipated and the service was phenomenal.
I greatly appreciate the kindness and quick action that was taken to fix the issues.