Satterfields Auto Services Center

Paige: I had an awful windshield replacement experience with this company, and I had to use another company to fix all of the issues they created. Below is a list of the issues that occurred during their attempt to replace my Camrys windshield: 1. Windshield was installed crooked - it was noticeably higher on the right than the left, so much so, that the VIN number could not be seen 2. Damaged VIN number bracket during install so now it is crooked 3. Chipped paint on my cars hood when using a hammer drill to release the seal at the bottom of the windshield (there is a better way to do this using a wire/string that wouldnt have damaged the car) 4. Scratched paint along the entire length of the top of the windshield while using a handheld mechanical tool to break the seal along the top and sides of the windshield (again, there is a better way to do this using a wire/string that wouldnt have damaged the car) 5. Top molding strip was installed crooked so it was higher on the right than the left side (just like the windshield). I tried to show this in the pic attached but its tough to see. 6. Also about the top molding, the right side was above the roof line causing a potential water intrusion risk 7. The black silicone they use to seal around the windshield got on my paint and was not removed. The installer, instead, used his finger and smudged it in a failed attempt to remove it. This might have been why the top molding was installed so high, to cover up that mistake. Or, maybe they just didnt have a good eye for getting it straight/level, who knows? 8. The wrong rivets were used for the side molding so they were too long. This meant that the side molding was not affixed snugly or properly to the windshield and I could fit my entire hand under the molding. Again, another potential water intrusion risk Given my experience, I would not recommend this company and I hope this review will help someone else avoid the stress and inconvenience of going through a similar situation. I am sure the company will respond saying that they were not able to see the damage they created because I did not allow them to do the repairs (given the issues I experienced, would you allow the same company to touch your car again?), but my insurance company sent an appraiser and they documented the damage and approved having everything redone the right way. My insurance company wouldnt have approved and paid for the additional repairs had they not occurred. Ironically, it was my insurance agent that originally recommended this company but I have a feeling that might not be the case moving forward.

Satterfields Auto Services Center - Cleveland (GA)

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