3 /5 Jennifer Holder: I liked Dr. Ryals and the work he did. Unfortunately I will not be going back. It seems like one of his staff is sensitive to fragrance. My appointment was at 1:30pm and as I was leaving, saw my name written on a memo left out on the desk at check out calling me out for my fragrance. (did any other patients see my name written on top of this memo as they were checking out? Was this memo with my name written on it removed after I left?)
I work with people every day...the public and my co-workers. No one has ever (and I went and asked specifically) mentioned my fragrance being too much or offensive. And my appt was 6 hours after I applied fragrance that morning. It seems as if this individual is so sensitive that even coming in after your shower and smelling like soap, shampoo or deodorant would be enough to warrant her leaving a note with your name written on it for you at check out. Not in the mood to be chided, humiliated or embarrassed because I dont think I could ever be scent free enough for this sensitive individual. The way this was handled and the way I was treated was appalling. I was a relatively new patient, but had quite a bit of work done, was always on time for my appointments, paid quite a bit of money and paid my bills. I wouldve been a valuable patient for the practice. (ranked 3 stars...5 for Dr. Ryals and his work and 1 star for the issue with his staff comes out to a 3)