1 /5 Tammy Watkins: This was my 2nd time here. The 1st time i came in, Cindy did my nails and they were good. This time, Jocelyn was available. Ive had my nails done for 20+ yes and never have i had someone so HORRIBLE. Lets start with i have healthy natural nails with SNS. She used the electric file for every part of my service, my nails were so thinned when she was done. When she cut my skin with the file, she said its bcuz its so cold outside. I had been there 20mins and im from buffalo, ny, never has cold caused a file to cute my skin. She put the sns on, and asked my shape preference, i said square round. She then made them round. When i reiterated square round, she then filed down my whole nail to correct. She was filing so rough, she cut my skin. I asked her not to b so rough, she responded well you are being very particular. I said to her, i am paying for this service, i can be particular but you are cutting my skin. She then insisted that someone else finish my nails. As i was getting up to move, she said sarcastically, welcome to china then smirked. At this time, cindy was available. The sns was so thick on my nails that it had to be soaked off and done again, cindy could not correct her work. In the end, i was still not happy bcuz she had filed off my entire natural nail, so much so that cindy asked if i wanted to add false tips. Jocelyn is the daughter of the owner, i believe, so nepotism has her there. In 20yrs, she is the worst nail tech ive ever experienced in my life. She should never be allowed to work on natural nails and definitely should get some more training. Thee worst ever! The pic of purple nails is before she filed off all my nails. The next 3 pics is her horrible work. The final pic is my very short nails after cindy tried to correct the mess Jocelyn made.