1 /5 Maria Otero: My family and I had a rough experience here. During my daughters appointment, she was understandably uncomfortable with the X-rays and began to cry. While this is not uncommon for children, I was concerned by how the situation was handled.
The technician seemed visibly frustrated and continued attempting to insert the plastic X-ray piece into her mouth while she was clearly distressed. Rather than slowing down or offering calm reassurance, the tone felt rushed and impatient. It was especially alarming when I was asked if it would be okay to hold her down and force her mouth closed to complete the process. I told her absolutely not and that would be traumatizing for her.
As a parent, I absolutely do not consent to physical force, especially in a pediatric setting. After I was able to speak to my daughter gently and my husband was able to show her pictures of dental X-rays on my phone, she understood and willingly cooperated. It was a moment that clearly showed the difference a patient and empathetic approach can make.
Additionally, I was told there were no cavities present. However, her previous dentist had identified a cavity behind one of her front teeth and referred us to a pediatric office for pediatric care. I can also see a brown spot myself, which makes the conflicting information even more confusing. The dental hygienist who did the actual cleaning was the nicest in there. The dentist barely acknowledges you and never actually speaks to you.
This experience has left me feeling unsettled and concerned, not only about the accuracy of her diagnosis but also about how children in distress are handled in this office.
While the experience was upsetting and the impact on my daughter has already been done, I’m sharing this feedback in hopes that it helps improve how future pediatric patients are treated, especially those who are anxious or scared. If your kid is a first timer, probably not the best place.
