Rancho Grande Mexican Grill & Cantina - Thomasville (GA)

5 /5 Barbara Mindieta: Ranch Grande is a nice restaurant. The food was very fresh and delicious. Our waitress was very attentive and we received great service with a smile. Its one of the best tasting restaurants that we have been to in the Georgia area. Im originally from Texas and know how genuine Mexican food should taste. The chips and salsa were very good and they give you a complimentary bean dip, too. Its our first time in Thomasville, we got lucky when we chose to go to Rancho Grande. I definitely would recommend it to anyone that like authentic Mexican food.

5 /5 Ken: Very good food and service on the day we were there for lunch (a Saturday afternoon). The restaurant had a good sized crowd, but was not packed out. We ate from the lunch menu and were pleased with the selections and portions. The salsa was what I would classify as mild, but had a good taste to it.

1 /5 A L: Disappointing customer service experience. From the moment I walked in, the staff seemed uninterested and unwelcoming. There was no greeting, no eye contact, and overall, their attitude felt cold and dismissive. I went in to place a simple takeout order and was surprised to find an extra charge added to my bill solely because it was a to-go order. At no point was I informed there would be an additional fee — not verbally, not on the menu, and not posted anywhere visible. When I asked about the charge, the response was curt and lacked any real explanation or concern. It felt like my questions were an inconvenience rather than something they were willing to clarify. For a business that relies on customer service and repeat business, this kind of treatment is unacceptable. Transparency and basic courtesy go a long way, and unfortunately, neither was present here. I won’t be returning and wouldn’t recommend this place to others based on this experience.