2 /5 Gary Smith: Short version... Food is delicious, top-notch imo. Service was not good at all. I would say "rude" which Ive seen in a couple other reviews, but distracted, uncaring, and making us feel like we were an inconvenience would about sum up the service. Really got the feeling that this is one of those places where the management, owner(s), and select few may care about customer service but the wait staff and the people that actually deal with the customers feel like the customers are a nuisance and life would be better without them. We go greeted and seated quickly because the place was about empty. So far, so good. After being seated we had time to look through the impressive menu of delicious food, including items you dont see much on any of the local Mexican menus. There are some authentic looking items and more deserts than Ive ever seen at a Mexican eatery around here. Still so far, so good. Then we sat and sat. Had time to discuss what we were interested in having, time to read the descriptions of what we were considering, time to discuss many things. No drinks. No chips. No nothing. We were at 1 of the 3 tables with customers at this point. If I was a people person we could have gotten to know the people at the other 2 tables. We had time to admire the artwork, which I did like. Anyway... service was slow. People in the back. We saw them back there. We heard them talking. They ignored us all. So... blah blah blah.... super slow, I asked what was good and was told "Ehh... anything." Shouldnt wait staff have a standard recommendation in mind for customers that are a little overwhelmed with a thick menu and no idea about the place? Maybe thats just me. No point deduction there. Big point deduction for the fact that they seem to make it a habit of serving anyone at the table whatever is ready while others wait for theirs to be ready. Having the food for a table come all at once, hot, and ready is standard for a reason and bringing one persons food in one trip then someone elses food 15 minutes later is completely unacceptable. As a matter of fact, Im scrolling back up to remove another star. Rating a place 2 stars when the food was delicious is crazy, but thats what happens when you make customers wait too long in an uncrowded restaurant before at least taking their drink orders, behave impatient and as if you wish the customers would just go away, never offer refills on the drinks, bring the chips and one entrée at the same time, and the other entrée 15 minutes later... umm... I think thats enough ranting. Was that a rant? Maybe. Ive had time to get over it, but as I typed it came rushing back. But... the food is very very tasty. If I lived closer Id probably find myself trying to eat here occasionally because of the good food, then remembering why I dont go once a week.
