LongHorn Steakhouse - Rome (GA)

1 /5 kent walker: Been eating here for years. Most always a good experience. Today we had a retirement dinner for a co-worker. We had 12 people at the table. We had three servers taking care of us. The one taking care of my end of the table was June. This lady has no business waiting tables. My tea was empty for 15 min. I was the last person to get my food, I did not get condiments I asked for with my burger, so the burger sat there, she was no where to be found, for a solid 15 min. She finally showed up after the burger was cold and said, oh I forgot the condiments. No word of a lie, she was gone 10 min to get the condiments. I ended up carrying the burger home in a box so I could warm it up and eat it.

2 /5 SANDI KENDRICK: Went Saturday for lunch they had a few people but not much, we get seated, we told the waitress we wanted waters she handed us menus. Not even a minute she asked about ordering, we needed more time, she gets the bread its less than a minute shes back asking about ordering, im feeling rushed now. I ask my mom if she was ready she says sure she asked me I said no but go ahead. Waitress is like I can come back Im like no we will pick something. Mom picks steak but waitress shows my mom a steak on the dinner menu (we were only handed lunch menus) its $30 she picks that I pick a $15 meal its just the lunch pork chop with a side salad. We get salad and I get finished she comes back grabs it I say thank you, she just looks at me and walks off..Im like wow then she brings out my moms plate over stuffed with food and I get some puney pork chop on a giant steak plate. The first bite I gagged it tasted like it had been in the ocean marinating. She was nice to My Mom the whole time. Mom wanted one bill and I told the waitress we need 2 she comes back and says " I didnt know what you wanted me to do so I split it" I look down I ended up paying half of my moms bill along with my own $25 instead of $15 for a side salad and a salty boneless pork chop. Will never go back I wish I kept the receipt so I knew what the waitress name was. It was only that woman no other waiter or waitress was rushing the people around us.

3 /5 Jordan Rudd: A little busy on a Friday night. Apps came out quick, cocktails and dinner took a bit longer. The quality of food is different here compared to the newer Rockmart location, which is where we usually go. Just not as flavorful here that day.

4 /5 Lyuda: We came on a busy mid lunch afternoon. We were quickly seated and our server wasnt particularly friendly. The menu is rather limited to burger, steak, and salads but is a steakhouse so that should be expected. The free bread was delicious! Our appetizer came out quickly but was a lil lukewarm temperature wise. Then our entrees took a long time to come out. We had time to admire several paintings of the wild West posted up around the restaurant. Our entrees were as expected and pretty good. We werent given a pen to tip with either. Overall a mediocre experience but not bad.

2 /5 Treasure Treece: I have been a server at Longhorn, and know the quality standards that are normally observed. Our server, Elli, was EXCELLENT. Her service was extremely good, and she made sure the issues with our order were heard, and took care of getting our steaks removed from our ticket. The issues were with the food itself. Our appetizer, the Parmesan crusted spinach dip, was brought out and was barely toasted, and the shredded cheese wasnt even melted under the parm topping. Then our steaks were COMPLETELY wrong. I ordered the Outlaw ribeye medium rare, and my boyfriend ordered the 6oz Flos filet medium rare. My steak came out medium well and burnt in places, whereas the filet was barely rare. It had no sear to speak of. We decided not to have them redone, as we had already waited for our food to come out once. Anyone should have been able to look at our plates and immediately tell that our steaks were wrong. Then we found out that the person who brought out our food wasnt a food runner, but a MANAGER. That makes it worse, as a manager acting as expo should NEVER let an order come out looking the way ours did. I wanted to speak to the FOH manager about the situation, but she was on the line and I didnt want to pull her away from helping her HOH. My boyfriend frequents this location and has never seen a steak come out looking the way ours did. This was my first time at this location as I am not from the area, and I was genuinely disappointed with the quality of the food we received. We will be back, as the table service was excellent and our server was prompt and extremely helpful, but tonights visit in regard to our food was disappointing for Longhorns standards.