1 /5 Tim Nguyen: My group of five arrived at Frozen Paradise around 6 PM and stayed until 10 PM. During that time, we spent between $200 and $300 on food and drinks, trying to have a good experience and enjoy the evening. Things took an unexpected turn, however, when security performed a body check for weapons. While I understand the need for safety, the situation became frustrating when, after completing the search, the security guard insisted on checking me again, even though I had been there for hours already, enjoying my time with friends. Earlier, we had received wristbands from the same guard while eating, indicating that we arrived before the more stringent security measures kicked in at 10 PM.
The situation escalated further when I tried to settle my tab after a tense exchange with the owner and security. The owner made it clear that the security guard had more authority, even though I had been at the venue well before the guard’s shift and had been following all the rules, including paying for my food and drinks. After this, I went back inside to make sure my tab was taken care of, and this time, the security guard simply waved me through, no pat-down, no acknowledgment.
What frustrated me the most was how other people at the venue, who had been socializing with me, were confused by what had happened. They saw how the establishment turned on me, making it seem like I was being disrespectful to the owner, when in fact, I had done nothing wrong. It felt like my loyalty as a paying customer was completely disregarded in favor of the security guard’s authority, despite the fact that I had been there long before he arrived.
This whole experience was disappointing, especially after spending so much money and time trying to enjoy the atmosphere and support the business. It left a bad taste in my mouth, and Im not sure I’ll return after the way I was treated.
To make matters worse, this is my family we’re talking about, and I just felt so disrespected by how the entire situation was handled. The waiter, bartender, and even the owner all acknowledged us, but it felt like none of that mattered when the situation went south.