1 /5 katrin hunter: Had the worst experience last night due to Ira. We were playing for about an hour when suddenly a man approached us aggressively and yelling that we are playing incorrectly. We at first thought it is a drunken guest and asked him to just leave us be. After continuous aggressively yelling that we have to rack the balls differently and us asking repeatedly who he is, he said he manages the place and is in a position to tell us what to do. We told him we will just leave because this is not a way to approach guests. He grabbed security to make sure we leave. While we were closing our tab other customers approached us telling us we need to follow up on this, because it was incredible uncalled for and approached disrespectfully and aggressively and that the managers name is Ira. We were further told by two guest that said they were regulars that this is normal behavior for Ira.
We have been here a few times before and always enjoyed ourselves without any issues, never been told we use/rack balls incorrect. This was an absolutely upsetting experience and someone like that should not be managing any kind of place if they cannot approach guests in a calm and respectful manner.



