2 /5 Lacetria Aycock: **Lengthy read but to the point**
The Decatur food hub has a very cool concept of self-serving by ordering and scanning a QR code at a kiosk, and once you order is ready, you go to the appointed locker to grab your meal. Here are the negatives.
#1 those who work there just walk around sparingly with no interaction with the customers, which is probably the point because its a very "do it yourself " type of environment. But its extremely confusing for first time customers, there should be at least one person at the front present to help those who have never been there understand how to order, or how to pick up.
#2 there are several vendors that work out of the location, so I cant leave a negative review for all of the restaurants. I specifically ordered from PAIGES BISTRO after seeing their awesome advertisement on Instagram. Yes I am one of those, I will see an awesome post on social media and go and check it out to see if they live up to the hype.
#3 I ordered early around 11:50 a.m. so that I would have ample Time to go and retrieve my order, eat, and return to work by 1:00 p.m. for my order to get ready. I had to threaten to cancel the order and demand a refund just for one of the employees to finally pay enough attention to go and check on it.
#4 I ordered the "getcha life" fries with the fish nuggets. The food was hot, but basic, it was definitely not worth an hour wait, unfriendly staff, and dealing with a confusing experience. Honestly, I probably will not be back. I will try the food hub again but maybe with a different vendor now that I have a better understanding of how the order and pick up works.