Bootleggers Bar & Grill - Augusta (GA)

1 /5 Alivia Ansley: Truly AWFUL. I own a business myself so when leaving reviews on others I really take my time in understanding the entire situation. We sat ourselves around 7:15pm and then finally got our food around 10:10pm. We waited on our food due to the waitress saying there was one cook only. We understood this and were Paitent until others that showed up after us were brought food before us. The waitress also saw my food before I ate it and already told me she was taking it off of my bill. Luckily Sundays are happy hour days where the drinks are on special all day. If it wasn’t for that there’s no way we could’ve sat through that. This is definitely more a BAR than a Restaurant. Very disappointing to say the least. I have a picture below of my quesadilla burger of how it came out versus how it’s supposed to look. Had only dry meat and cheese. We are now all on the way to Waffle House it was just that horrendous.

5 /5 Covington Patrick (Patrick C Photo): I was walking around looking for a place to eat while visiting and came across this spot — glad I did. The service was great from the moment I walked in, very welcoming and attentive. The food was on point, came out hot, and definitely exceeded expectations. What really set it off was the DJ — the music and overall vibe made it a fun, energetic place to hang out, not just eat. The atmosphere was lively without being overwhelming, making it easy to enjoy the experience. Solid spot with good food, good service, and a great vibe. I’d definitely stop back again.

1 /5 Nick Godeke: Genuinely an awful experience. Our group waited over an hour and a half before some of us actually got our food. Everyone was done eating and I still never received my meal. The wait staff put in very little effort, made excuses, and did not seem to care at all about, really, anything. I cannot recommend this place to anyone.

1 /5 Tamra Brack: "A 20-Minute Wait for Acknowledgement – Service So Poor We Never Got to Eat" We arrived on a Sunday afternoon with a party of 5 and were told to "sit anywhere." This seemingly simple instruction quickly led to frustration: the only tables large enough for our group were all dirty. After standing by a vacated table for a few minutes while a staff member cleared some items, we sat down and I had to personally wipe the table clean with a napkin. The situation only deteriorated from there. A waitress eventually brought menus and promised to return, but after that brief interaction, we became invisible. Three staff members were visibly present—one was perpetually adjusting her hair and sweater, another was filling ice behind the bar, and a third was focused on a terminal. None prioritized taking a new customers order. We sat and stared at the bar for over 10 minutes, our readiness to order obvious. One waitress even pointed our table out to the "ice-filler," who continued her task without so much as a glance in our direction. After about 20 minutes of being completely unacknowledged—no drink order taken, no offer of "Ill be right with you"—we walked out. The absolute failure to provide basic service meant we couldnt rate the food or the staffs actual capabilities. Based on this experience and supporting reviews, this restaurant does not value its patrons time. I wont be returning.

1 /5 Jessica Clark: Food was “meh” alright, fried pickles were good, but you really can’t mess those up, chips and salsa were not that great, chips were over salted. The mixed drink was horrible, I make better ones at home… server was nice and friendly. But honestly if I was to go back it would literally just be for the beer. Atmosphere was nice.