1 /5 Juliet Jeter: I have had an extremely disappointing experience with Truist Bank, particularly regarding their handling of business accounts. From the beginning, I was promised a promotion when I opened my account, which I mentioned multiple times to the banker. Unfortunately, she never added it, leaving me feeling overlooked right from the start.
They seem to have a clear disregard for managing business finances and often levy charges that feel unjust. For instance, they impose overdraft fees even if a charge was made by mistake and is immediately returned. It is entirely unacceptable to be charged a $36 overdraft fee while waiting three business days for a refund when it was a mistake in the first place.
As I continued to engage with their services, I found their customer service to be lacking. I was genuinely hoping for a more positive experience, but its been downright outrageous. When I later called customer service to confirm if the promotion was applied, I discovered that it was not. I attempted to follow up by calling the branch again, leaving multiple messages, and still received no response.
Eventually, I went into the branch to speak with the manager, but by that time, the promotion window had expired, and I lost out on the offer. The manager tried to rectify the situation by creating a ticket and promised to follow up with me, but once again, I never heard back from her. It’s frustrating that the bankers keep creating tickets and making promises to call or email, but then they never follow through. It shows a complete lack of accountability and care for their customers.
Aside from one employee named Regina, most of the bankers were quite unsympathetic. It felt as though they were simply going through the motions, it feels they show up everyday for a paychecks than providing good customer service. The customer service representatives I interacted with were also very condescending, making the experience even more frustrating.
To add to my grievances, I encountered a $2,000 check that was put on hold for a full seven days. This is excessive, especially when most banks only hold checks under $5,000 for about two days. Holding a check from my job for seven business days—in reality, that’s ten days—is simply overboard. Its clear they have access to those funds and are profiting off the interest while my money is being held.
I am eagerly looking forward to closing this account. The moment this check clears, I will be racing to the bank to close my account for good. There are countless banks out there that value their clients and actually take care of their needs. At Truist, it feels like you are just a number; they do not care about you as a person, and it is evident in their practices. I would strongly advise anyone looking for a bank to consider other options.
