2 /5 B. Cartledge: Only six reviews? Lol. Ive been banking with Regions on and off for 11 years. It goes mostly okay - its a bank. They did catch a $740 chg and issued me a new card the next day. I was grateful. But when you call, and the system says your wait is 5 minutes, you cant believe that. It took 30 mins to get thru. Thats fine, it happens. I had a few problems this week and had to call multiple times. Added up to at least 90 mins collectively. The rep told me it would take 3-5 DAYS to credit my account. I was not happy. He did get his supe on the line who did a "one time" courtesy. Okay, great. Why in 2021 with abundant tech is that a thing? Today, I called and a mistaken transaction which was immediately credited by Verizon and showed up in 10 minutes it STILL takes 24-48 hours. The rep acted like thats great because other banks take longer. What frosted my flakes is three of the reps really were dictating what happens with MY money. Banks should be very afraid about right now. For far too long they believe themselves the holders of our money. Between other banking options and crypto, they better up the tech ante and service accounts quick, fast, and in a hurry. This "process" bullspit needs to be seriously looked at. Too many other banks. Be better.