Truist - Griffin Terry Lewis: i am currently a customer with truist in griffin as of right now 11/19/24 but thats going to change,they have ripped me off on a transaction that was taken from my account by them,i went into the branch,talked with Alyssa their about the transaction,she agreed they made a mistake,she called their fraud department,she talked with the lady on phone,lady said it would be 2 days to know something,i came back to the branch talked to Alyssa again,she said this time i needed to call them,so i did,they tell me they denied claim, i ask to talk to mgr,next day mgr called me,very nice lady want to add,i explain everything to her,she also agreed they took out payment to much,she said she will look into it,she called me back later that evening,told me she was still working on it,that she would call me next day,and i never heard from her again,so basicly,they ripped me off!! even when the mgr from that department and from the branch also agreed they shouldnt had taken money out of my account,sorry this is long,but everyone beware,do not bank with this place,they are crooks!!
