4 /5 D F: “Never had so many issues Trying to close an account. I was told that a death certificate showing the individual was deceased did not matter they would keep his money that he paid a year‘s policy for in his account,
meaning in their pocket. Now I will say this I spoke with a woman at the front desk that may not understand the policies, But if that is the policies that shows me that they want the money for their own selves. I will attempt to Resolved this!” ———-
Since this review I have spoke with the agent & he was remarkable & very understanding with the situation. I’m giving this establishment a four star would be a five star but the individuals that pick the phone up was not quite business qualified but The agents make up for it tenfold.
