Erica Benvenuto: Allstate Insurance - Dawsonville (GA)

5 /5 Dianne Hanniger: Erica was a pleasure to work with! She reduced my home and auto insurance rates by thousands! She was very responsive to all texts and emails, even on the weekend. Was simple to switch companies and would highly recommend her services!!

1 /5 Ruby Brancato Realtor: BE AWARE! I’m a previous customer of Allstate Erica (Hill) Benvenuto in Dawsonville, I like to share my experience with this office. I properly notified Erica and her staff in April of 2025 via email about not renewing my auto policy (3) cars. I have shopped around and found another provider for 50% off that Allstate, Erica did not wanted to accept my notice of not renewing my policy, she keep saying that I needed to pay the policy that was in place first then cancel it. So when I was not willing to authorize a payment via my credit card, the following month 30 days after I had notify her she authorized a payment for 6 months over $3,000 be taking out of my bank account! I have called her office left VM on her phone explaining that funds were fraudulently taking out of my bank account after I properly gave her notice not to renew my policy, I needed to be refunded as soon as possible. Well here we are 90 days later and no refund has beed issued.

1 /5 Heather Elliott: Review for Erica Hill - Allstate Insurance Agency I was with Erica Hill’s Allstate agency for over two years, insuring four vehicles, our home, boat, and ATV. When I received notice that our homeowners policy was up for renewal, I did what any responsible policyholder should do—I began comparing quotes. In doing so, I discovered that our boat was not properly covered for the correct replacement value. Thankfully, nothing happened during that time, but it was a serious oversight. I also found that we were significantly overpaying for our auto insurance. I reached out to Erica’s office several times by phone and email to discuss this and give her the opportunity to review our policies and re-quote before I made any changes. I called at least five times, emailed multiple times, and even spoke with Joyce in the office, who could never provide answers—only promises that messages were passed along. Unfortunately, Erica never returned a single call or email during this time. When I ultimately made the decision to switch agencies, I sent a final email asking for confirmation that my cancellation notice had been received. The only response I received from Erica was a curt message telling me to refrain from multiple emails and that they would process cancellations in the order received. This response, after weeks of being ignored, felt unprofessional and dismissive. Customer service should not end the moment you start asking questions or exploring options. I expected better from an agency that handled such a large portion of our insurance needs. I would not recommend this agency based on my experience.

1 /5 Raashida Taalib-Din: I look for integrity regarding anybodys business practices and I did not received that with Joyce who is Ericas assiatance and they caused me to not to be able to meet other obligations by taking more out of my account than agreed upon. Joyce was suppose to take on the pass due amount but she took out an additional payment and caused me to overdaft three times. I called but to no avail i was disregarded and still to this day Aug 17 from Aug 8th no return call from Erica. You would thing that Allstate you are in good hands thats not true . they are theives and I didnt want to give this review but I felt that Erica could have called me at some point. This is bad business practice.

5 /5 Mike Jackson: We have been working with Erica and Allstate for the past couple of years and we could not be happier. Erica and her group are always very easy to get ahold of. I made a call today to talk about an upgrade to our policy and it took less than 3 minutes and upgrade was completed and the price for our upgrade was amazing. Thank you again Erica and Allstate.